What You Need to Know – OUR POLICIES
Access to the Noah Spa du Lac Champlain pools is reserved for adults only.
Wearing sandals is mandatory at all times. (Available for purchase on-site if needed)
Reservations
Reservations are required. They must be made at least 12 hours in advance. Reservations can also be made on-site, depending on availability at the time of request. A credit card number is required to secure your reservation.
Massage Therapists
All our therapists are accredited by a recognized corporation or federation, which allows them to issue receipts for insurance purposes. These receipts are only issued for massage therapy services and cannot be issued when payment is made via a gift certificate. All our therapists and estheticians hold a certificate in their field.
Punctuality
It is important to arrive 10 minutes before your scheduled appointment to complete a health form. In case of a delay, depending on the day’s schedule, we may have to shorten your treatment duration to avoid delays for other reservations.
Gratuities
Gratuities are at your discretion and are not included in the pricing.
Gift Certificates
Give a loved one a treat! Whether for a monetary value or specific treatments, offer an experience at Noah Spa du Lac Champlain. Personalized presentation included. Purchase available by phone or in person.
Lockers
Lockers are available free of charge when you visit Noah Spa.
Bathrobes
Bathrobes are not included with access to the Eauenergic pool (available for rent $). However, they are included when you book a massage or an aesthetic treatment.
Cancellation Policy
Late cancellations or missed appointments leave an empty spot in the therapists’ schedule that could have been filled by another client. At the time of booking a massage or treatment, a credit card number will be required for security purposes.
- Less than 48 hours before your appointment: Cancellation or modification will result in a 50% charge on the credit card.
- Less than 24 hours before your appointment: Cancellation or modification will result in a charge of the full price on the credit card.
To cancel, please call the following number: 450-390-3820